Need Help?

Frequently Asked Questions

If you experience difficulties setting up a NodeBB instance, perhaps one of the following may help.

How do I start/stop/restart NodeBB?

You can call the ./nodebb executable to start and stop NodeBB:

$ ./nodebb

Welcome to NodeBB

Usage: ./nodebb {start|stop|reload|restart|log|setup|reset|upgrade|dev}

        start   Start the NodeBB server
        stop    Stops the NodeBB server
        reload  Restarts NodeBB
        restart Restarts NodeBB
        log     Opens the logging interface (useful for debugging)
        setup   Runs the NodeBB setup script
        reset   Disables all plugins, restores the default theme.
        activate        Activate a plugin on start up.
        plugins List all plugins that have been installed.
        upgrade Run NodeBB upgrade scripts, ensure packages are up-to-date
        dev     Start NodeBB in interactive development mode

How do I upgrade my NodeBB?

Please consult Upgrading NodeBB

I upgraded NodeBB and now X isn’t working properly!

Please consult Upgrading NodeBB

I installed an incompatible plugin, and now my forum won’t start!

If you know which plugin caused problems, disable it by running: ./nodebb reset -r nodebb-plugin-pluginName

Otherwise, disable all plugins by running: ./nodebb reset -p

Is it possible to install NodeBB via FTP?

It is possible to transfer the files to your remote server using FTP, but you do require shell access to the server in order to actually “start” NodeBB. Here is a handy guide for installing NodeBB on DigitalOcean

I’m getting an “npm ERR!” error

For the most part, errors involving npm are due to Node.js being outdated. If you see an error similar to this one while running npm install:

npm ERR! Unsupported
npm ERR! Not compatible with your version of node/npm: connect@2.7.11

You’ll need to update your Node.js version to 4 or higher.

To do this on Ubuntu:

# Using Ubuntu
curl -sL | sudo -E bash -
sudo apt-get install -y nodejs

# Using Debian, as root
curl -sL | bash -
apt-get install -y nodejs

If successful, running the following command should show a version higher than 0.8

# apt-cache policy nodejs

URLs on my NodeBB (or emails) still have the port number in them!

If you are using nginx <../configuring/proxies/nginx> or Apache <../configuring/proxies/apache> as a reverse proxy, you don’t need the port to be shown. Simply run ./nodebb setup and specify the base URL without a port number.

Alternatively, edit the config.json file using your favourite text editor and change use_port to false.

The “Recently Logged In IPs” section only shows

NodeBBs running behind a proxy may have difficulties determining the original IP address that requests come from. It is important that the proxy server provides the referral IP header.

In nginx, ensure that the following line is present in your server block:

proxy_set_header X-Forwarded-For $proxy_add_x_forwarded_for;

In addition, ensure that the use_port option is set to false in your NodeBB’s config.json

Submit Bugs on our Issue Tracker

Before reporting bugs, please ensure that the issue has not already been filed on our tracker, or has already been resolved on our support forum. If it has not been filed, feel free to create an account on GitHub and create a new issue.

Ask the NodeBB Community

Having trouble installing NodeBB? Or did something break? Don’t hesitate to join our forum and ask for help. Hopefully one day you’ll be able to help others too :)